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Our FREE Staff Training Seminar assures your people are fully prepared for all the additional phone calls from new patients that our program will stimulate.

The function of any effective direct-response marketing program is to make the phone ring and the million-dollar question is what happens when it does start ringing? How fast do you pick up the phone? How do you greet the caller? What voice inflections do you use? How do you handle inquiries? How do you convert the call to an appointment and/or a follow-up lead? These and many other hot topics are fully covered in our FREE Staff Training Seminar to make sure that your office is prepared to maximize the results from our proven, effective program.

This is a 2-hour training session that is done at the beginning of the first month your mailers are scheduled to go out -either in the morning or during lunch (or when convenient to fit your practice's schedule). Then the training is repeated either at the beginning of the 2nd quarter or 3rd quarter of the program, depending on the needs of the individual dental office.

Some may call it the icing on the cake but we know it is just as important as the filling. That's because it doesn't matter how effective a direct-response marketing program is or can be, if your staff can't convert the calls into appointments. This really has nothing to do with the effectiveness of the mailers. But what happens when calls are mishandled? Golden opportunities are missed, that's what. The mailers worked, they got a response from a potential new patient but then the ball was dropped simply because someone wasn't properly trained in the art of call handling. So you don't get as many new patients as you could and should have.

At Get Quality Patients, we drive this point home to your staff and instruct them on the best way to handle those all-important patient calls. We educate your people on the actual offers and illustrate how vitally important it is to turn calls into appointments. Then we teach them exactly how to do it - so you don't miss out on the immediate income. not to mention the potential for another lucrative, lifelong V.I.P. patient - along with their family, friends, associates and others they may refer to you in the years to come.

 

Our special staff training seminar accomplishes the following goals:
  • Provides an orientation of the campaign to your entire staff so they are familiar with what is in place for the life of the carefully planned Get Quality Patients program.
  • Educates your staff about the concepts used in the campaign and how the program works in terms of offer rotations, deadlines, etc.
  • Assures that your staff understands the target audience, their profile and mindsets, and the proper way of handling this group when they call.
  • Teaches them about properly handling disclaimers such as expiration dates, combining offers, appointment setting, and lead generation from those who don't set appointments.
  • We even conduct a role-playing session to study voice inflection and practice call simulations so your staff members get real hands-on training and don't just hear or read about the concepts.

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